Privacy Policy

Information we collect

This website has no contact form, no chat window, no quote widget and no user accounts, so it does not collect information through forms. The information that may be collected is limited to the following.

Phone calls. When you call (833) 382-2711, the phone number you call from and any information you choose to share on the call, such as your name, address and details about your water heater, may be recorded by the phone service and used to arrange the service you asked about. Only share what you are comfortable sharing.

Usage data. Like most websites, this site may use analytics tools that record how visitors use the site, such as which pages are visited, how long visits last, the type of device and browser used, and the approximate location of the visitor. This data is collected in aggregate form and is used to improve the site. It is not used to identify individual visitors.

Server logs. The hosting provider may keep standard server logs that record the pages requested, the date and time of the request, the IP address of the requesting device, and the browser used. These logs are used for security and for keeping the site running.

How we use information

Information collected through this site is used to respond to your calls, to arrange and carry out the water heater services described on this site, to keep the site secure and working, and to understand how visitors use the site so it can be improved. Information is not used for any other purpose.

Cookies and analytics

This site may use cookies or similar technologies from analytics providers to measure traffic and understand which pages are useful. You can control cookies through your browser settings, including blocking or deleting them. Blocking cookies will not stop you from using this site, because the site has no login or shopping features that depend on them.

Sharing of information

We do not sell personal information. Information may be shared only where needed to run the site and provide the services described on it, for example with the hosting provider and the analytics provider, or where required by law. Where a service provider receives information, it is used only for the purpose it was provided for.

Data retention

Information is kept only as long as it is needed for the purpose it was collected for, or as required by law. Server logs and analytics data are kept for the periods set by the hosting and analytics providers. Call records are kept only as long as they are needed to arrange and follow up on the service requested.

Your choices

You are not required to provide any personal information to use this website. You can browse every page without identifying yourself. If you call us, you can ask what information was recorded from your call and ask for it to be corrected or deleted, and we will act on reasonable requests. To make such a request, call (833) 382-2711 during business hours, Monday to Friday, 7am to 6pm.

Children's privacy

This website is intended for adults arranging water heater services for their homes. It does not knowingly collect information from children under the age of 13, and no part of the site is directed at children.

Links to other websites

This site may link to other websites, such as the City of Seagoville website or a mapping service. Those websites have their own privacy policies, and this policy does not apply to them. Please read the privacy policy of any site you visit through a link from this site.

Changes to this policy

This privacy policy may be updated from time to time, for example if the site adds a new feature or changes how it measures traffic. The updated policy will be posted on this page with a new last-updated date. Continuing to use the site after a change means you accept the updated policy.

Contact us

If you have any questions about this privacy policy, or about the information this site collects, contact us by phone at (833) 382-2711, Monday to Friday, 7am to 6pm. You can also reach us through the contact page.